Staff Hours Delivered
Completed hospitality staffing hours across client assignments. Scheduled hours are excluded.
London · Restaurant staffing
Good service
starts with
the right people.
Temporary waiting staff, food runners and kitchen porters for busy London restaurants, with clear booking arrangements and a straightforward way to request the support your team needs.
One assignment or ongoing requirements.
No minimum booking commitment.
- London-Focused Hospitality Staffing
- No Minimum Booking Commitment
- Clear Assignment Confirmation
- Direct Agency Communication
Our agency in numbers
Hospitality Professionals in Our Network
Registered hospitality professionals in our London candidate network. Registration does not confirm availability or assignment eligibility.
A considered approach to staffing
A Little More Confidence
for Every Service.
Restaurant service moves quickly. When your team needs additional support, clear communication and suitable people matter.
Relevant Hospitality Experience
We review each candidate’s background against the requirements of the assignments we offer.
Clear Communication
Discuss your requirements directly with our agency before confirming a booking.
Flexible Staffing Support
Request one additional team member or support across multiple shifts, without a minimum booking commitment.
Agreed Assignment Details
Role, location, working hours and applicable terms are confirmed before the assignment.
01 / Our people
The right support.
In the right place.
Hospitality roles for busy services, events and staff absence. Responsibilities depend on relevant experience and the agreed assignment.
Talk through your requirements01Waiting staff
A welcoming presence, from the first greeting to the last table.
Typical responsibilities
Guest welcome, table service, order handling and communication with guests and the kitchen, as appropriate to the person’s experience and the assignment.
Finding suitable support
Tell us your service style and which skills are essential, such as taking orders or using your venue’s ordering system. Experience varies between candidates.
What to include in your request
Share expected responsibilities, covers, service times, presentation requirements and any relevant menu or allergen information.
Request waiting staff02Food runners
The connection between the kitchen and the dining room.
Typical responsibilities
Delivering dishes to the correct tables, communicating with kitchen and floor teams, and supporting an organised service within the agreed role.
Finding suitable support
Explain the pace, venue layout and any tray-carrying or dish-identification requirements. Tasks depend on relevant experience and the venue brief.
What to include in your request
Share the service times, table-number system, expected responsibilities and any food safety or allergen information needed for the assignment.
Request food runners03Kitchen porters
Support behind the scenes, where every service begins.
Typical responsibilities
Washing dishes and equipment, maintaining appropriate kitchen cleanliness and supporting washing operations, subject to the agreed assignment and safe working requirements.
Finding suitable support
Tell us about the equipment, workload and hygiene procedures. Any specific equipment skills or handling requirements should be discussed before confirmation.
What to include in your request
Share the expected tasks, working hours, suitable clothing, venue access and relevant equipment, hygiene and health and safety information.
Request kitchen porters
02 / Preparation & suitability
The Right People.
Properly Prepared.
Registration, hospitality knowledge and assignment suitability are separate steps. An online assessment supports review; it does not verify practical ability or make every candidate ready for every venue.
- 01
Candidate registration
Candidates provide contact details, preferred roles, declared experience and availability. Registration begins the review; it does not confirm a booking.
- 02
Experience & suitability review
The agency considers the candidate’s background against the responsibilities and experience required for the proposed assignment.
- 03
Hospitality knowledge
Staff Academy offers learning and knowledge assessments. A completion record informs review only where the assessment has actually been completed; it is separate from practical experience.
- 04
Assignment requirements
We consider the venue, service style, responsibilities, practical requirements and candidate availability for the specific request.
- 05
Booking confirmation
The agency confirms the agreed role, location, hours, rate and applicable terms. A registration or an enquiry does not confirm an assignment.
03 / From request to service
A clear way forward.
Tell us what needs covering. We check availability and confirm the assignment, applicable rate and terms with you.
- 01
Tell us what you need
Share the role, venue, date and expected hours.
- 02
We check availability
We contact suitable hospitality professionals.
- 03
Confirm the assignment
Agree the booking details, rate and terms with us.
- 04
Welcome your support
Provide the venue briefing and relevant safety information.
- 05
Confirm completed hours
Record the hours worked using the agreed process.
When plans change
Clear Communication
When Plans Change.
We understand that restaurant schedules can change. If there is a problem affecting an assignment, our team will communicate with you and discuss the available next steps.
Unexpected absence
Report an absence to the agency with your venue and assignment details. We assess possible alternatives, subject to suitability and availability. Replacement cover is not guaranteed.
Changes to a booking
Confirm changes to the role, location, schedule or staffing requirements with the agency. Discuss material changes before they take effect so everyone has the agreed details.
After the assignment
Confirm the completed hours using the agreed process. Report specific discrepancies or concerns promptly, identifying the assignment and the record that needs review.
Charges, cancellations and disputes follow the agreed Terms of Supply and Restaurant Assignment Rules .
04 / Let's talk staffing
What does your
next service need?
Start with a few details about your restaurant and the support you need. Add the operational brief now, or discuss it with the agency.
A request does not confirm a booking. Availability, the applicable rate and assignment details must be agreed with the agency.
For hospitality professionals
Your experience.
A new connection.
Looking for hospitality work in London? Tell us about your experience, preferred role and availability.
Applications, eligibility and availability are reviewed by the agency. Registration does not guarantee assignments.
Apply for hospitality workKeep learning
Develop restaurant knowledge with Waiter Essentials. Knowledge assessments and practical experience are considered separately.
Discover Staff Academy
The details, made clear
Before you
get in touch.
Practical answers for restaurant managers. Our Terms of Supply explain the contractual details.
How do you review candidates?
We review registration information, declared experience and the requirements of the proposed assignment. Staff Academy provides a separate way to develop and assess hospitality knowledge. Registration or an online assessment alone does not confirm practical ability or suitability for a particular booking.
Can we request staff at short notice?
Yes. Tell us the role, venue, date and hours as early as possible. We check suitable candidates and availability before confirming; short-notice cover is subject to availability.
Is a replacement guaranteed?
No. If someone cannot attend, contact the agency. We can check possible alternatives, but replacement cover depends on suitability, availability and confirmation.
What happens if someone does not arrive?
Contact the agency with your venue, assignment details and what has happened. We will discuss the available next steps with you. Any charges or other contractual questions are handled under the agreed terms; an automatic refund is not promised.
Can we request the same person again?
Yes. Include their name and the previous assignment in your request to the agency. A returning assignment remains subject to that person’s availability, suitability and confirmation. Please arrange future bookings through the agency.
How is the hourly rate agreed?
The applicable agency rate and any agreed charges are confirmed with you before the assignment. Share the role, hours and requirements so we can discuss the quote. VAT applies where legally chargeable.
When are invoices issued?
The invoicing arrangements are agreed with the agency. Payment is due on the date shown on the invoice or as otherwise agreed in writing. Raise any specific disputed item promptly; undisputed amounts remain payable under the Terms of Supply.
How do we confirm completed hours?
Keep an accurate record of the hours worked and confirm them using the agreed process. Notify the agency promptly if a record is incorrect, with the assignment date and the specific discrepancy. Billing follows the completed hours and agreed terms.
Can we book only one shift?
Yes. There is no minimum booking commitment. You can request one team member for one assignment or discuss recurring support, subject to availability and the agreed assignment terms.
Who should we contact during an assignment?
Contact the agency by WhatsApp, telephone or email for attendance concerns, booking changes or questions about hours. Confirm material changes with the agency. Venue safety and emergency instructions still apply.
Let's talk about your service
A Direct Point
of Contact.
Life in the UK Job Agency
Speak directly with the agency about your staffing requirements, booking changes or an assignment concern. Include your venue name and assignment date so we can identify the booking.
Your next service starts here
Your Next Service Deserves
the Right Support.
Tell us what your restaurant needs. We will review your request, check availability and confirm the applicable terms before booking.